+15%
Across my outlets within six months, tracked on POS sales.
Profile
Professional summary
Area Manager responsible for three Dubai outlets with approximately AED 6M in annualised sales and a team of 30+. Strong in multi-unit operations, P&L, cost control, outlet openings, SOPs and Dubai Municipality compliance, with full-cycle recruitment under UAE Labour Law.
3outlets
~6MAED annual sales
30+team members
- Experience
- 8 years · since Oct 2018
- Current role
- Area Manager, Operations
- Based in
- Dubai, UAE
- Education
- BA Hotel Management, Jamia Millia Islamia (2018)
- Certified
- HACCP Level 3, PIC Level 3
- Licence
- Valid UAE driving licence
Results dashboard
What changed on my watch
Shown as percentages and indexes to respect employer confidentiality. Baseline = 100.
−10%
Moved key items into in-house production and tightened recipe control.
2 managers1 asst. manager3 supervisors
Six leaders reporting to me across three sites.
Dubai Hills MallRun
Bay Avenue MallOpened
Barsha HeightsOpened
A
Dubai Municipality grade, held through SOPs, FSMS checklists and daily training.
How I work
My operating style
The results above come from habits, not one-off pushes. This is how I run a multi-unit operation day to day.
Guest first, always
I helped move our outlets from counter service to casual table service because guests asked for it. Greet with a genuine smile, never leave a guest unattended.
Standards written down
I write the SOPs, food safety checklists and training manuals myself, so every shift runs the same way whoever is on duty.
Grow leaders from within
I hire, train and develop the people who run my outlets, and today six managers and supervisors lead shifts across three sites.
Exact numbers, every week
Sales, food cost, stock and labour reconciled to the POS. Decisions are made on what the till says, not on feel.
Training system
The manual I built for my teams
I wrote a full training manual covering orientation, hygiene, SOPs, food safety and service. This is a shortened sample with brand details removed. Flip through the chapters.
Team Training Manual
Team quick check
0 / 3I close every training block with a short check like this. Try it.
Beyond operations
What more I bring to the table
In most groups these sit with separate teams: procurement, delivery, HR and PRO. I handle them myself, which saves cost and keeps things moving.
Supplier network & negotiation
A strong network of suppliers built over eight years in Dubai. I source the best quality at the right price and negotiate terms directly.
Renegotiated supplier terms helped cut food cost 10% in two monthsDelivery aggregators, direct
I work directly with Talabat and Careem account teams on menus, promotions and visibility, and track results outlet by outlet.
Aggregator activity was part of the +15% sales growth in six monthsHire to visa
Sound knowledge of UAE Labour Law and the MOHRE work permit and visa process. I can run it myself or get it done, so new hires start on time and legally.
Recruited and onboarded two full opening teamsA network that gets things done
Contractors, maintenance and authority contacts I can call on, so openings, repairs and approvals don't stall.
Two outlet openings deliveredModern tools
Prime Ops, built by me with AI
I use AI as a working partner to build software for problems I see on the floor: sales that don't match the POS, guesswork ordering and late stock counts.
prime-ops · live operations
Prime Ops
Interface preview with demo data. No client or employer figures are shown.Tap the views to explore.
Sales you can trust
Reconciled to the POS with correct trading-day cut-offs, so every report matches the till.
Costs and stock, live
Recipe costing, opening, receiving and closing stock, and consumption against sales.
Ordering portal
Branch staff order from suppliers on one simple screen, with suggested quantities and approval before sending.
Try the ordering logic
Demo data| Ingredient | Needed | In stock | Order | Status |
|---|
Needed = drinks × days × recipe usage + 15% buffer, rounded up to full packs.
Experience & skills
Where I've done it
- Sep 2023 – presentArea Manager, OperationsChaiiwala of London · Dubai
- Three outlets, ~AED 6M annualised sales, 30+ staff through six managers and supervisors
- +15% portfolio sales in six months by adapting menus, promotions, CPC and delivery-aggregator activity to each location
- −10% food cost in two months through in-house production, renegotiated supplier terms and tighter purchasing
- Opened Barsha Heights and Bay Avenue Mall, recruiting and training both opening teams
- Apr 2022 – Sep 2023Restaurant ManagerChaiiwala of London · Dubai Hills Mall
- +10% sales through structured upselling and combo promotions
- −5% food cost through supplier negotiation, ordering discipline and waste control
- Secured and held Dubai Municipality Grade A
- Oct 2019 – Feb 2022SupervisorLondon Dairy Kitchen and Coffee · Media City
- Ran floor, deli, bar and delivery operations
- Helped the outlet achieve Dubai Municipality Grade A twice
- Coordinated events and catering, from menu to delivery
- Oct 2018 – Sep 2019Waiter & BaristaLondon Dairy Kitchen and Coffee · Dubai
- Guest service and café bar across Global Village, La Mer, Al Seef and Al Barsha
Operations
Multi-unit operationsP&L ownershipKPI reportingCost controlOutlet openings
People
Full-cycle recruitmentUAE Labour Law & visasTraining & developmentPRO workCustomer experience
Standards
SOP writingHACCP & FSMSMall & municipality audits
Education
Bachelor of Arts in Hotel ManagementJamia Millia Islamia, New Delhi · 2018
Certifications
HACCP Level 3Person in Charge (PIC) Level 3
Supply & tools
ProcurementSupplier negotiationTalabat & CareemInventoryAI tools & automationSpecialty coffee
Curriculum vitae
Get my full CV
The complete one-page CV with every role, metric and certification, as a PDF.